4pcs Shiny Smooth Macaroon in Yellow

Shopping at Sophie & Toffee allows you to save on shipping fees as well as giving you a peace of mind while waiting for your items to be delivered.

How? All parcels are shipped with tracking information with offers door-to-door delivery. With no handling fees charged, Sophie & Toffee allows you to save more and shop more!

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The World processes many many parcels and packages everyday, there are bound to be parcels which are lost and packages which are damaged during delivery.

At Sophie & Toffee, all packages are shipped with:

* Tightly wrapped items with multiple layers of bubble wraps
* Tear resistant proof envelopes
* Tear resistant light-weighted boxes for big orders
* Return address in event of unclaimed delivery

On top of the above, all packages have partial insurance (unless destination postal office advised otherwise) and buyers will be compensated with the amount claimed or buyers can request to have the equal value items re-shipped, in event of lost/damaged parcels.

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Confirmation of Lost/Damaged Parcels

Tracking of potential lost parcels can only be submitted to the postal offices after 18 working days have passed since the shipped date. Parcel inquiry cannot be entertained if 18 working days have not passed.

Sophie & Toffee can only provide any claims or resend of items after confirmation is done with the postal offices which might take up to 2 months.

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