Shop: Spinifex Eco-design
Widerrufs- oder Rückgabebelehrung
REFUNDS & RETURNS
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. All products should be returned unused, unopened and in a re-saleable condition.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please email us @
spinifex@lycos.co.uk
Refunds due to cancellation
Should you cancel your purchase with this 7 day 'cooling off' period, we will refund your payment in full. Your refund will be made by cheque, which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within this 7 day cooling off period. All products should be returned unused, unopened and in a re-saleable condition.
Returns and refunds outside the 7 day cooling off period
Refunds for unwanted goods will only be made where the goods are returned unused, unopened and in re-saleable condition. Unwanted goods should be returned within 7 days of delivery. You should post them, unopened and undamaged , to:
Spinifex
1 Corbridge crescent
London
E2 9DS
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.
Providing that unwanted goods are received by us in unused, unopened and re-saleable condition within 7 days of delivery, we will refund payment for the goods . Orders will be refunded by cheque. The refund will be made within 30 days of return of goods.
Damaged / Faulty Goods on Receipt
If goods are damaged or faulty on receipt, please refuse the package or keep the goods together with the packaging and contact us immediately for guidance @ spinifex@lycos.co.uk
